The basics of hospitality and service

The basics of hospitality and service

This course is designed to provide you with the necessary skills and knowledge to gain an understanding of the fundamentals of hospitality and service in the hotel and restaurant industry.

Kursen är i videoformat.

We are going through:

1. Basic concepts and principles
2. Effective communication and interaction
3. Handling difficult situations and conflicts
4. Personal service and customization according to the guest
5. Closing and follow-up

After you have completed the course, we suggest that you immerse yourself in our other courses:

The power of body language
Service recovery and complaint handling
Knowledge of effective upselling

Du får certifikat efter att du genomför test i slutet på kursen. Markera knappen “Markerad som avklarad” i varje avsnitt så får du certifikatet automatiskt.